Privacy Policy

1. Who We Are

This Privacy Policy applies to Martinez Heavy Duty Towing ("we," "us," or "our"), a towing service business located at 2011 Cunningham Way, Martinez, CA 94553. Our website is martinezheavydutytowing.com. You can reach us at hi@martinezheavydutytowing.com.

This policy explains what personal information we collect, how we use it, and what rights you have with respect to your information.

2. Information We Collect

a. Information You Provide

When you contact us through our website contact form, by phone, or by email, we may collect:

• Your name
• Phone number
• Email address
• Your message or service request details
• Your location or service address

b. Information Collected Automatically

When you visit our website, we and our third-party service providers may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Pages viewed and time spent on the site
• Referring URL
• Device type and operating system

c. Cookies and Similar Technologies

Our website may use cookies - small text files stored on your device - and similar tracking technologies to improve site functionality and understand how visitors use our site. You can control cookies through your browser settings. Disabling cookies may affect certain site features.

We may also use third-party analytics tools (such as Google Analytics) that collect and process usage data on our behalf. These tools may set their own cookies subject to their own privacy policies.

3. How We Use Your Information

We use the information we collect to:

• Respond to your service inquiries and requests
• Schedule and provide towing and roadside assistance services
• Communicate with you about your service request or account
• Improve our website and services based on usage patterns
• Comply with applicable laws and regulations
• Protect the security and integrity of our business and website

We do not sell your personal information to third parties. We do not use your information for unsolicited marketing without your consent.

4. How We Share Your Information

We may share your information in the following limited circumstances:

• Service providers: We work with third-party vendors who help us operate our website and business (for example, form processing providers and analytics services). These vendors access your information only to perform services on our behalf and are required to protect it.
• Legal requirements: We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers: If our business is sold or merged, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purpose for which it was collected, to provide our services, and to comply with applicable legal obligations. Contact form submissions are retained for as long as needed to respond to your inquiry and for reasonable record-keeping purposes.

When information is no longer needed, we delete or anonymize it using reasonable security measures.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.

7. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information. California residents, for example, have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information (we do not sell personal information).

To exercise any of your rights, or if you have questions about how we handle your information, contact us at:

• Email: hi@martinezheavydutytowing.com
• Phone: (925) 723-9009

We will respond to verifiable requests within the timeframe required by applicable law.

8. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We are not responsible for the privacy practices or content of any third-party website. We encourage you to review the privacy policy of any site you visit through a link on our website.

9. Children

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page with a revised effective date. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us: